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LTB 93 | Customer Experience

Creating ‘Moments of Magic’ Within Your Customer Experience

By // Podcast // 15 min read

Winning over and retaining customers hinges on whether or not you can provide a great customer experience. If you want loyal customers, you have to build relationships with them and create “magic moments” that keep them coming. This is the central piece of our episode as I sit down for an insightful conversation with Shep Hyken, the leading customer service and experience expert. Shep talks about how he learned to create great customer service experiences and how you can set a gold standard for your company.

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How to Build a High-Performance Virtual Team—with Leah Faul

By // Podcast // 10 min read

Are you struggling to lead a stay-at-home virtual workforce?

This week Meny Hoffman interviews Leah Faul, the Founder and Owner of 15000 Cubits—a digital marketing agency based out of Houston, Texas that she built from the ground up with an entire team that works remotely. Leah explains how you can cultivate an innovative culture that motivates and unifies your virtual workforce around your core values. She covers some of the newest trends in digital marketing that you can leverage to get the leads you need from online media. Finally, Leah gives practical advice for making sure your website is SEO friendly. Listen and enjoy!

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Inspire Team Accountability Through Financial Literacy—with Neville Joffe

By // Podcast // 10 min read

Did you know that you can use your financial statements to optimize your workflow?

I am excited to share my interview with Neville Joffe, a world-renowned educator on the topic of financial literacy. With over 25 years of international business experience, he has trained more than 20,000 executives and managers around the globe. He is also the author of the best-selling book, The Baker’s Dozen Rules of Highly Successful Business Operators.

In our interview, Neville demonstrates the power of financial literacy by sharing how he took a company that was on the brink of bankruptcy and turned it around, and how you can use those same concepts to grow and scale your business. Neville explains why it is absolutely critical to use your financial numbers to educate your team and make them more accountable. Pay close attention to how Neville outlines key financial data that is essential for you to know to be a successful leader. Without further ado, here is my interview.

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Simplify Your Business Plan for Dramatic Results—with Laura Posey

By // Podcast // 10 min read

As well-intentioned as carefully crafted business plans are, they often become so complicated that they eventually wind up being neglected instead of materialized.

In this eye-opening episode with my guest Laura Posey, we focused on simplifying the business plan—and how you can plan your entire year on one sheet of paper. Laura is known as the Simple Planning Specialist for her unique ability to laser-focus her clients as they build their business plans to get dramatic results. Her Simple Strategic Plan is used by over 2,500 companies worldwide, from startups to Fortune 100’s. She’s the author of the book called How to Plan Your Entire Year on One Sheet of Paper and is an internationally recognized speaker, author, and consultant.

In this episode, Laura shares how you can narrow down your strategies while producing better results and maximizing your resources. Laura explains how thinking bigger than your business is essential to a winning business plan, the proper way to create core values that will guide your business, and how to focus on your daily activities to get the output you want. I love this episode and encourage everyone to have a listen. Without further ado, here is the interview.

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