Creating ‘Moments of Magic’ Within Your Customer Experience

LTB 93 | Customer Experience

Winning over and retaining customers hinges on whether or not you can provide a great customer experience. If you want loyal customers, you have to build relationships with them and create “magic moments” that keep them coming. This is the central piece of our episode as I sit down for an insightful conversation with Shep Hyken, the leading customer service and experience expert. Shep talks about how he learned to create great customer service experiences and how you can set a gold standard for your company.

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What’s Your Big Why? A Mindset That Will Grow Your Company—with Susie Carder

Your mindset comes from your big WHY. If there’s no bigger why and you’re doing it all for the money, you won’t grow your company. It has to be that passion that motivates you and gets you out of your bed. Meny Hoffman’s guest in this episode is Susie Carder, who went from being a low-paid hairdresser to becoming an entrepreneur and creating not one but two $10-million companies. Susie talks with Meny about the importance of having the mindset before the skillset to being successful in your business. Listen to this episode and discover Susie’s “WHY” and how it helped her succeed. Tune in!

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How To Hustle The Smart Way—with Ramon Ray

If you want to grow your business, you have to hustle smart. As someone who has started four companies and sold two, Ramon Ray is no stranger to growing businesses. He’s an author and sought-after speaker on topics such as personal branding, technology, marketing, and sales, and he has impacted hundreds of thousands of entrepreneurs through his company, Smart Hustle Media. In this episode, he shares details of his own entrepreneurial journey, defines what it means to “hustle smartly,” and talks about how business owners should be defining success. He also shares some practical, no-nonsense tips on how to integrate your business brand with your personal brand, and how to use data and technology to its fullest in your business to save time and scale faster.

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Awakening the Entrepreneur Within—with Michael E. Gerber

Being a small business owner does not mean you have to keep your vision small. After all, to become big requires you to begin with what little you have. Renowned author of The E-Myth, Michael E. Gerber, is no stranger to starting small. In his seminal book, Michael dispels the myths surrounding starting and growing a business, and his teachings have inspired tens of thousands of business owners to stop working in their businesses, and start working ON their businesses. Today, he shares that wisdom with us, including the a-ha moment of how his seminal book came to be. He talks about the building blocks of growing and scaling a small business, touching on the most important ingredients—dream, vision, purpose, and mission. In this episode, awaken the entrepreneur within YOU and get inspired to take the steps needed to bring your business to the next level. Continue reading

Introducing the Let’s Talk Business Podcast!

Welcome to the Let’s Talk Business Podcast—the podcast for no-nonsense advice to help you learn, grow, and lead. Listen in as Ptex Group CEO Meny Hoffman talks to some of the world’s foremost business leaders and influencers about how they’re turning ambition into action, blunder into breakthroughs, and passion into profits. Please subscribe, rate, and enjoy the show!

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