I took my family on a trip to an amusement park a few weeks ago, and like most parents, I had a vivid picture in my mind of how the day would go. I saw the smiles and laughter on my kids’ faces. I heard their happy squeals as they went on the rides. I felt the good vibes from the amusement park staff as they helped my kids onto the rides.
So you could imagine the disappointment I felt when, as we waited in line for the park’s most thrilling rollercoaster, I noticed that the attendant, a young man in his late teens, was helping kids get on and off with a look of total and utter boredom and indifference—even a little resentment. For someone whose job it is to give kids a good time, he showed zero signs of enthusiasm.
If you’re ready for no-nonsense advice, this week’s guest does not disappoint. Brian Wallace is the Founder and President of NowSourcing, an industry-leading infographic design agency whose clients range from startups to Fortune 500 companies.
In this episode, Brian shares insights we can all learn from through the lens the infographics niche. He also touches on the importance of storytelling, company culture, and the right questions to ask when interviewing potential employees. Read more
What if, rather than you serving your business, your business served you? What if you could turn a profit from your very next deposit? And what if you had the power to guarantee that profitability?
In this week’s episode of the Let’s Talk Business podcast, serial entrepreneur and bestselling author Mike Michalowicz shares his simple cash-management solution that helps businesses break the day-to-day struggle for survival and become permanently profitable immediately—no matter their size, industry, or how much debt they carry. Read more
A business owner once told me she had to let go of an employee for creating a toxic work environment. This employee had been sharing personal complaints about the owner with coworkers, rather than bringing them up directly with her. It soon became popular to talk behind the owner’s back, and before long, the circulating negativity caused a rift between her and the team. Obviously, morale and productivity suffered greatly.
Was this employee a liability? Definitely. But there’s also more to the picture. It’s possible that this business owner created an environment that discouraged people from speaking their mind productively.
Leiby’s the man behind the Ptex Office and Call Center (which will hereby be referred to as the “Call Center” for short), where he manages a team of rockstar customer service representatives answering phones for a gamut of businesses—from electricians to online clothing companies to travel agencies to seasonal products to nonprofit campaigns. (It’s like having the convenience of a local customer service staff without having to hire and manage them—or having to fly to the Philippines to see if they actually exist.)
I sat down with Leiby to talk about the secrets to the call center’s success, some of his passions outside of work, the journeys that led to his current role, and what he loves most about running the phones for businesses around the world.
If you’re in the thick of hustling to grow your company, you’re probably not thinking about selling it. You may even feel like your business would fall apart without you. But according to this week’s guest, it’s never too early to start thinking about your exit strategy—especially if your goal is to build wealth and leave a legacy for yourself, your family, and your employees.
Do you ever wish you could be a more focused leader, a calmer thinker, a more productive worker? Do you ever get to the end of the day and wonder what you actually accomplished?
This week’s guest on the podcast is productivity and time management expert, Dave Crenshaw. As an author, speaker, and online instructor, Dave has transformed the lives and careers of hundreds of thousands around the world, developing leaders in Fortune 500 companies, universities, and organizations of every size.
Do you believe admitting you’re wrong is a sign of weakness or a sign of strength?
Do you think apologizing hurts your credibility or enhances it?
How hard is it for you to apologize to someone you may have hurt?