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People of Ptex: Leiby Beilus

Meet Leiby.

Leiby’s the man behind the Ptex Office and Call Center (which will hereby be referred to as the “Call Center” for short), where he manages a team of rockstar customer service representatives answering phones for a gamut of businesses—from electricians to online clothing companies to travel agencies to seasonal products to nonprofit campaigns. (It’s like having the convenience of a local customer service staff without having to hire and manage them—or having to fly to the Philippines to see if they actually exist.)

I sat down with Leiby to talk about the secrets to the call center’s success, some of his passions outside of work, the journeys that led to his current role, and what he loves most about running the phones for businesses around the world.

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What Is Your Business Really Worth? with Susan Rosner

If you’re in the thick of hustling to grow your company, you’re probably not thinking about selling it. You may even feel like your business would fall apart without you. But according to this week’s guest, it’s never too early to start thinking about your exit strategy—especially if your goal is to build wealth and leave a legacy for yourself, your family, and your employees.

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Breaking The Myth Of Multitasking with Dave Crenshaw

Do you ever wish you could be a more focused leader, a calmer thinker, a more productive worker? Do you ever get to the end of the day and wonder what you actually accomplished?

This week’s guest on the podcast is productivity and time management expert, Dave Crenshaw. As an author, speaker, and online instructor, Dave has transformed the lives and careers of hundreds of thousands around the world, developing leaders in Fortune 500 companies, universities, and organizations of every size.

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LTB 8 | Getting A Good Hire

How to Build and Sustain a High-Performing Team with Ira Zlotowitz

We all know that a good team can make or break a business. But do you ever wish you could simply clone yourself and create a team of people just as motivated, knowledgeable, and passionate about your business as you are? Ira Zlotowitz, the founder and president of Eastern Union Funding, knows a thing or two about building and sustaining high-performing teams; he grew his own business from a four-person office to a company of over 100 people, closing roughly $5 billion in national loan volume in 2019 alone. In this practical, no-nonsense interview, we discuss how to cultivate a culture of excellence (starting from the very first interview); how to hire the right people; how to master the skill of delegation; and how to make your current employees more valuable to your company.

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LTB 6 | Cold Calling

Cold Calling: How To Make That Introductory Call with Confidence—with Wendy Weiss

If you’re like most business owners, you dread cold calling. To make matters even more challenging, today it’s harder than ever to actually reach your prospects. Your clients are busy, don’t answer their phones, hide behind voice mail, and emails get lost in cyberspace. How do you actually reach your prospects, and once you do, how do you get them to give you the time of day?

Because I know so many people struggle with this, I invited Wendy Weiss on the show this week. Dubbed the “Queen of Cold Calling,” she is recognized as one of the leading authorities on lead generation, cold calling and new business development. Read more